Scams Targeting Businesses
Don’t let a “spoofed” call put your business at risk! ‘Spoofing’ occurs when scammers make their number appear as a legitimate business number. Scammers are actively spoofing our 386-785-1160 phone number but could potentially utilize any of our branch phone numbers to contact you. Scammers will typically contact you under the guise of being a bank employee or trying to verify banking information regarding your account.
How the Current Scam Works
Scammers are targeting area businesses by searching publicly available databases (such as the government’s PPP list). Scammers then use the spoofing call technology to make their number appear as if it is coming from our bank. We will NEVER ask you for a password, security code, verification code, or token code. The scam caller can be very convincing and may have accurate information pertaining to your business or account. Be skeptical and remain vigilant. Hang up and call a known Mainstreet Community Bank employee, dial the phone number of your local branch, or visit your closest location, as soon as you can. These scams are becoming more common, but with awareness and caution, they are preventable!
Common Tactics to Watch For:
1. Spoofed Phone Numbers
The caller identification will look real.
2. Calling Main Business Lines
These spoofed phone calls typically go to main office lines and then ask for specific employees.
3. Requests to Verify Transactions
The caller may claim they need to confirm a wire or ACH transaction, pressuring employees to share credentials or approve transfers.
4. Impersonation of Bank Employee
The caller may state they are from the Fraud Department, Treasury Management Department, or ACH Operations. The caller will use bank jargon to sound credible.
5. Fake Security Text Messages
Scammers use text message that look like they are from the bank. An example is below. Do not click on any links.
A message might look like this:
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Keeping your information secure is our top priority. We’re always looking for new ways to protect you and your business. One of our security measures is the client credentials termination process. [FAKE URL] Reply STOP to opt out |
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How to Protect Your Business
- Don’t Trust Caller ID – Scammers can spoof any number.
- Never Click a Suspicious Link – Always sign in through your official Business Online Banking Portal.
- Never Share Credentials – A bank employee will NEVER ask for passwords or codes from you.
- Verify Requests – If a call seems off, hang up immediately. Contact your known banker or branch directly.
- Educate Your Team – Share this information with your employees so they know how to spot a scam and what to do if they receive a suspicious call or message.